THE STUDY

Thrace to evaluate the Primary Healthcare in Greece and assess it in comparison with the respective provision in Europe and the World.

The questionnaire includes questions concerning your experiences with the doctor, the healthcare centre and has been completed by patients in more than 34 countries in Europe and the world. The study results will let us know whether your expectations of the healthcare centre are fulfilled.

VOLUNTARY PARTICIPATION & ANONYMITY

You are free to participate. If you decide not to reply there are no repercussions. The completion of the questionnaire is anonymous, thus we do not need to know your name. Nobody from the particular healthcare centre will have access to your answers.

How to fill in the questionnaire

The questions can be answered by choosing one or more of the answers that express your opinion on the subject. Sometimes the answer is simply “Yes” or “No” (or “I do not know”, in case you do not know the answer). Other questions have more statements from which you can choose answers. There are no right or wrong answers, all question have to do with you or your opinion.

Thank you very much for your contribution!

- Step 1 of 8

Choose Health Center *

1. How would you describe your own health in general?

Very good
Good
Fair
Poor

2. Do you have a longstanding disease or condition such as high blood pressure, diabetes, depression, asthma or another longstanding condition?

3. Do you have your own doctor (for instance a GP) whom you normally consult first with a health problem?

Yes, the doctor I just visited
Yes, but another doctor in this practice or centre
Yes, but another doctor from somewhere else
No, I don't have my own doctor

4. In the last 6 months, how often have you visited or consulted a GP (this GP or another one)?

This was the first time in the past 6 months
Once before this visit
2 to 4 times before this
5 times or more before this
I don't know

5. What was the main reason for your visit to this GP today? (More than one answer possible)

Because you were ill or didn't feel well
For a medical check up
To get a repeat prescription
To get a referral
To get a medical certificate
For a second opinion
Other reason

6. Think about the consultation that you just finished. Do you agree with the following:

a. The doctor had my medical records at hand

b. The doctor was polite

c. The doctor listened carefully to me

d. The doctor hardly looked at me when we talked

e. The doctor asked questions about my health problem

f. I couldn't really understand what the doctor was trying to explain

g. The doctor took sufficient time

h. The doctor involved me in making desicion about treatment

i. I would recommend this doctor to a friend or relative

j. The doctor asked about possible other problems besides the one I just came for

7. If you were to need an interpreter to help you speak with a doctor in this practice, is such a service available?

I never need an interpreter
Yes, it is always available
Yes, it is usually available
No, it is insufficiently or not available
Don't know

8. Think about the doctor you visited today. Do you agree with the following:

a. He/she knows important information about my medical background

Yes
No
Don't know

b. He/she knows about my living situation

Yes
No
Don't know

c. This doctor doesn't just deal with medical problems but can also help with personal problems and worries

Yes
No
Don't know

d. After this visit, I feel I can cope better with my health problem/ illness than before

Yes
No
Don't know

9. In the past 12 months, has GP from this practice talked to you about how to stay healthy? (For instance about diet, alcohol, smoking)?

Yes
No
Don't know

10. In past 2 years, has a GP from this practice ever asked you about all the medications you take (also those prescribed by other doctors)?

Yes
No
Don't know

11. Think about the practice that you visited today. Do you agree with the following:

a. The opening hours are too restricted

Yes
No
Don't know

b. If I need a home visit I get one

Yes
No
Don't know

c. The practice is too far away from where I am living or working

Yes
No
Don't know

d. When I called this practice, I had to wait too long to speak to someone

Yes
No
Don't know

e. I know how to get evening, night and weekend services

Yes
No
Don't know

f. People were polite and helpful at the reception desk

Yes
No
Don't know

12. How long does it usually take you to travel from your home to this practice?

Less than 20 minutes
20-40 minutes
40-60 minutes
More than 1 hour
Don't know

13. Did you make an appointment for this visit to your doctor?

Yes
No → Go to question 16

14. Was it easy to get the appointment?

15. How many days did you wait for this visit?

I made the appointment earlier today
I made the appointment yesterday
I waited 2-7 days
I waited more than one week
Don't know

16. How long did you wait today between arriving in the practice and the consultation?

Less than 15 minutes
15-30 minutes
30-45 minutes
45-60 minutes
More than 1 hour
Don't know

17. Do you think it is too difficult to see a GP during evenings, nights and weekends?

Yes
No
Don't know

18. In the past 12 months, has one of the following happened to you in this practice?

a. The doctor or staff acted negatively to you

Yes
No
Don't know

b. Other patients were treated better than you

Yes
No
Don't know

c. The doctor was too much concerned about money

Yes
No
Don't know

d. The doctor or staff showed disrespect because of your ethnic background

Yes
No
Don't know

e. The doctor or staff showed disrespect because of your gender

Yes
No
Don't know

19. In the past 12 months, have you ever had the following experiences in this practice:

a. I thought tests or examinations were repeated unnecessarily

Yes
No
Don't know

b. I thought I got the wrong medications or wrong dose

Yes
No
Don't know

c. I thought I got incorrect results of a test or X-ray

Yes
No
Don't know

20. If you are unhappy with the treatment you received, do you think this doctor would be prepared to discuss with you?

Yes
No
Don't know

21. In the past 12 months, did you postpone or abstain from a visit to this doctor or another GP when you needed one?

Yes
No →Go to question 23

22. What was the most important reason why you did not visit a GP? (More than one answer possible)

I did not have insurance
Other financial reasons
I could not get there (physically)
I was too busy
Other reason

23. How may times in the past 12 months, have you consulted a medical specialist for yourself?

None
Once or twice
3 to 5 times
6 to 10 times
More than 10 times

24. Do you agree with the following statements:

a. If I visit another GP besides my own GP, he/she has the necessary information about me

Yes
No
Don't know
Not applicable

b. When I am referred, my GP informs the medical specialist about my illness

Yes
No
Don't know
Not applicable

c. When I am referred, my GP decides to whom I should go

Yes
No
Don't know
Not applicable

d. After treatment by a medical specialist, my GP knows the results

Yes
No
Don't know
Not applicable

e. It is difficult to get a referral to a medical specialist from my GP

Yes
No
Don't know
Not applicable

25. In the last 12 months, how often did you visit a hospital emergency department for yourself?

Never → Go to question 27
1 time
2 or 3 times
4 or more times

26. Why did you go to the emergency department instead of going to a GP? (More than one answer possible)

I had something GPs do not treat
There was no GP available
For financial reasons
At the emergency department, I expected a shorter waiting time
The emergency department provides better care
The emergency department is more than convenient to reach
Other reason(s)

27. In the past 12 months, have you been examined or treated by a nurse at your GP's practice?

Yes
No
Don't know

28. Would most people visit a GP for the following?

a. Cut finger that needs to be stitched

Yes
Probably Yes
Probably No
No
Don't know

b. Removal of a wart

Yes
Probably Yes
Probably No
No
Don't know

c. Routine health checks

Yes
Probably Yes
Probably No
No
Don't know

d. Deteriorated vision

Yes
Probably Yes
Probably No
No
Don't know

e. Help to quit smoking

Yes
Probably Yes
Probably No
No
Don't know

f. A child with a severe cough

Yes
Probably Yes
Probably No
No
Don't know

g. Stomach pain

Yes
Probably Yes
Probably No
No
Don't know

h. Blood in the stool

Yes
Probably Yes
Probably No
No
Don't know

i. Sprained ankle

Yes
Probably Yes
Probably No
No
Don't know

j. Anxiety

Yes
Probably Yes
Probably No
No
Don't know

k. Domestic violence

Yes
Probably Yes
Probably No
No
Don't know

l. Sexual problems

Yes
Probably Yes
Probably No
No
Don't know

m. Relationship problems

Yes
Probably Yes
Probably No
No
Don't know

n. Advise for choosing the best hospital or specialist for a certain treatment

Yes
Probably Yes
Probably No
No
Don't know

29. How important would it be for you to see a doctor if you had:

a. Weight loss of more than 2 kilograms in a month when not dieting

Extremely Important
Rather mportant
Somewhat Important
Not Important

b. Shortness of breath with light exercise or light work

Extremely Important
Rather mportant
Somewhat Important
Not Important

c. Chest pain when exercising

Extremely Important
Rather mportant
Somewhat Important
Not Important

d. Loss of consciousness, fainting or passing out

Extremely Important
Rather mportant
Somewhat Important
Not Important

e. Headache for more than one day

Extremely Important
Rather mportant
Somewhat Important
Not Important

f. Abdorminal pain for more than one day

Extremely Important
Rather mportant
Somewhat Important
Not Important

g. Severe worries for more than a month

Extremely Important
Rather mportant
Somewhat Important
Not Important

30. Do you expect to benefit from a GP visit for:

a. Stomach problems

Yes
No
Don't know

b. Shoulder and neck pain

Yes
No
Don't know

c. Feeling nervous

Yes
No
Don't know

d. Diarrhoea

Yes
No
Don't know

e. Sore throat

Yes
No
Don't know

f. Headache

Yes
No
Don't know

g. Feeling tired

Yes
No
Don't know

h. Flu

Yes
No
Don't know

i. Feeling nauseous

Yes
No
Don't know

31. Do you agree with the following statements:

a. In general, doctors can be trusted

Strongly agree
Agree
Disagree
Strongly disagree

b. In general, people can be trusted

Strongly agree
Agree
Disagree
Strongly disagree

Finally we would like to ask you some questions about your personal background

32. Are you male or female?

Male
Female

33. What is your year of birth? Please fill in:"

34. Where were you born?

In this country
In another EU country
In a European country outside the EU
North America, Australia or New Zealand
In another country

35. Where was your mother born?

In this country
In another EU country
In a European country outside the EU
North America, Australia or New Zealand
In another country

36. Are there other adults in your household (including children older than 18)?

37. Are there any other children (under 18) in your household?

38. How would you describe your current occupation or employment status? ( More than one answer possible)

Employed (including civil service)
Self employed or family business
Student
Looking for a job (unemployed)
Unable to work due to illness or disability
Retired
Mainly housemaker (including looking after children etc.)

39. What is the highest level of education that you achieved?

No qualifications / Pre-primary education or primary education or lower secondary education
Upper secondary education
Post-secondary, non tertiary education or higher

40. How well do you speak the official language of this country (Greek) ?

Fluently/native speaker level
Sufficiently
Moderately
Poorly
Not at all

41. Compared to the average in this country, would you say your household's income is:

Below average
Around average
Above average

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